This page (together with our Terms & Conditions) sets out the terms and conditions (“Website Terms”) on which we, Plateaway Ltd (“we”, “our” or “Plateaway”), provide access to our website www.plateaway.com and any Plateaway mobile application through which you order products (together, “the Website”). Please read this Privacy Policy carefully before ordering any products through, the Website. By ordering products through the Website (whether now or in the future), you agree to be bound by this Privacy Policy and our Terms & Conditions.


1. Information we collect from you and why

From time to time, we may receive personal information from third party sources, including advertising networks and social media platforms like Facebook but only where we have checked that these third parties either have your consent to process the information or are otherwise legally permitted or required to share your personal information with us. This information may include your likely demographic group.

  1. Information that you provide voluntarily:
  • Registration information when you create a Plateaway account so we can:
    • create your account so you can place Orders under our Terms & Conditions;
    • identify you when you sign-in to your account;
    • contact you for your views on our Services; and
    • notify you of changes or updates to our Services.
  • Transaction Information when you place an Order with a Restaurant in order to:
    • process your Order and to bill you (though note, Plateaway never stores your credit card information in our systems);
    • communicate your Order to the Restaurant;
    • send you status updates on your Order;
    • reply to your Order queries and questions and to resolve problems;
    • carry out analysis and research to develop and improve our Services; and
    • protect you and the Services by seeking to detect and prevent fraud or other acts in breach of our Terms or policies relevant to the Services.
  • Information regarding your marketing preferences so we can:
    • send you customised marketing about our products or services.
  • Feedback on your views of our Services in order to:
    • reply to your questions or queries;
    • publish reviews you submit to us about our Restaurants and services; and
    • conduct analysis and research to improve and develop our Services.
  1. Information that we collect automatically
  • Activity Information so we can:
    • provide you with an improved experience;
    • give you access to your Order history and preferences; and
    • provide other services at your request.
  • Cookies and similar technologies so we can:
    • measure and analyse the use and effectiveness of our Services;
    • customise and optimise the targeting of advertising for our Services across other websites and platforms; and
    • provide location services if you choose to share your geo-location.
  1. Information that we obtain from third-party sources
  • Analytics reports and market research surveys in order to:
    • measure the performance of marketing campaigns for our Services; and
    • better understand your preferences so that we can customise our marketing campaigns and Services accordingly.

We process information that you provide voluntarily, information that we collect automatically and information that we obtain from third party sources in order to constantly improve our Services. Using this, we can make it even easier for you to find the food you want when you want it, no matter what device you choose to use or where you are in the world.

Additional information on the types of information we use and/or collect is available in paragraph 8.

2. Who we share personal information with

We may share your personal information with the following recipients (and whenever we do, we will ensure that we have appropriate security and contractual safeguards in place to protect it):

  • Restaurants that you have placed an Order with for processing and delivery;
  • Third parties who undertake various activities to promote, market or support our services. This includes social media platforms like Facebook, offshore customer support agents, website and application support and hosting providers, marketing service providers, partners like MailChimp who manage our marketing emails and push notifications, companies like Twilio who send you text messages when your Order is on its way, delivery companies who deliver your Order to you, market research companies and payment processing providers which process payment card transactions – any of these third parties might be inside or outside your country of residence;
  • Any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is necessary under applicable law or regulations;
  • New owners or re-organised entities in the event of a business restructuring, sale, purchase or joint venture affecting our business
  • Any other person provided that you have given your consent. We will never sell, distribute or otherwise share your personal information unless we have your permission.

3. Legal basis for processing personal information

Plateaway will always make sure we have a legal basis to collect and use your personal information. The legal basis we rely on will change depending on the type of information and the context in which we collect it.

Our main reason for collecting and using your personal information is to perform our contract with you (i.e. to make sure you get your Order when and where you want it), but we may also process it where it is in our legitimate business interests to do so.

4. Security

Plateaway places great importance on protecting your information from and against unauthorised access and against unlawful processing, accidental loss, destruction and damage. We implement appropriate technical and organisational measures to safeguard such information.

5. Data retention

Plateaway will retain your personal information for no longer than is necessary to fulfil the purposes described in this Privacy Policy. We may also retain certain elements of your personal information for a period after you delete or deactivate your account for our legitimate operations such as record keeping and to comply with our legal obligations. Whenever we retain your information we will do so in compliance with applicable laws.

6. Your data protection rights

You can access your account at any time to review and update your personal information. You can also contact us to ask us to delete your personal information, or restrict its processing. You also have the right to unsubscribe from the marketing communications we send you by using the unsubscribe functionality in any marketing communication you receive from us or by amending your profile accordingly.

7. Links to third-party sites

Our websites may, from time to time, contain links to and from third-party websites (for example, those of our partner networks, advertisers and affiliates). If you follow these links, please be aware that Plateaway is not responsible or liable for these third-party websites which will have their own privacy policies.

8. Data collection types

8.1 Comments & Reviews: When visitors leave comments or reviews on the site we collect the data shown in the comments form. We also check the visitor’s IP address and browser user agent string to help spam detection (we do not store this information). An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment or review, your profile picture may be visible to the public in the context of your comment.

8.2 Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

8.3 Contact forms: We will store and use information you provide in any of our contact forms for the purposes of retaining contact with you and maintaining customer service.

8.4 Cookies: Some cookies are absolutely necessary in order to navigate our website such as using the shopping basket, purchasing products and maintaining your account. Additional cookies used to monitor the traffic we receive on our website are considered optional and you are able to turn these off using the Cookie Settings option from the popup box which first appears when you visit our website. Additional information regarding cookies and how you can control which cookies you choose to allow can be found in your web browser’s support and settings pages.

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist until you clear your browser’s cookies.

8.5 Embedded content from other websites: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. You can choose which cookies to accept as outlined in section 8.4.

8.6 Analytics: Analytics are used so that we can analyse the types of traffic on our website and improve our service. We are unable to personally identify anyone using data collected by Analytics companies such as Google. If you choose not to allow this data to be collected, you can do so by disabling these cookie types in your web browser’s settings.

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. We encourage you to periodically review this page for the latest information on our privacy practices.

10. How to contact us

If you have any questions or concerns about this Privacy Policy and Plateaway’s privacy practices, please contact us using our online contact form.