FAQs

How will my kit be packaged?

Plateaway and our partners are working together to ensure that your food arrives safe and fresh to your doorstep.

Each partner uses their own preferred method of packaging which has been tried and tested.

If, for any reason, you believe the packaging has failed to meet your requirements, please contact us using our online contact form.

Are you a green company?

We aim to be as environmentally friendly as we possibly can. We encourage our partners to use materials that are recyclable, biodegradable and fair trade, supporting our ethos at Plateaway.

What data do you store of mine?

We have chosen to store the minimum amount of information we can about our customers, deliberately to reduce the risk for them. We offer the option to checkout as a guest for your convenience.

What do I do if I have an allergy or intolerance?

We are very conscious about the health of our customers including their allergies and intolerances. Wherever possible, we try to ensure that information relating to allergens is included in all product listings.

What payment methods can I use?

We accept all major credit and debit cards.

If for any reason you have problems with these, please contact us using our online contact form.

Do you offer gift cards and subscriptions?

We are currently working on providing gift card and subscription options. Please sign up below to be notified about gift cards and subscriptions as soon as they become available.